Remote Monitoring and Management (RMM) Platform is what enables our IT teams to remotely and proactively monitor all our customers endpoints, networks and computers.

Through RMM, technicians can remotely install software and updates, administer patches, and more – and this can often all be done from a single, unified dashboard. Technicians can administer tasks simultaneously to many computers at once, and no longer have to travel from office to office to handle routine maintenance.

Main functions of RMM:

Gather information about client software, hardware and networks
Supply us with activity reports and data
Create appropriate alerts and tickets when problems arise
Track network and device health
Monitor multiple endpoints and clients simultaneously
Automate scheduled maintenance tasks

RMM Benefits

SMBs can enjoy enterprise-level automation and monitoring
Issues are detected before they become major problems and avoid system failure
Our teams can decrease site visits and associated costs
Clients pay a fixed monthly price to keep their IT up and running
Fixed pricing means no surprises for the customer
Optimal network stability is achieved through proactive maintenance
End-users enjoy increased uptime without disruption during servicing
The life of devices can be extended with improved performance
High-valued techs can be focused on preventative maintenance rather than break-fix issues
Issues are often resolved before clients experience them in their environment
Reduces surprises and maximizes uptime

System Monitoring & Patch Management

Main functions of RMM:

RMM Benefits